PHTAYA (“we,” “us,” or “our”), operated by Luzon Digital Entertainment Corp., provides an online gaming platform accessible through our website and mobile application (collectively, the “Platform”). These Terms and Conditions (“Terms”) govern your access to and use of the Platform.
By registering an account, accessing, or using the Platform in any way, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use the Platform.
Eligibility
To register and maintain an account with PHTAYA, you must:
- Be at least 21 years old (or the legal gambling age in your jurisdiction, whichever is higher)
- Be legally permitted to participate in online gaming activities under the laws of your jurisdiction
- Not be located in a jurisdiction where online gaming is prohibited
- Provide accurate, current, and complete information during registration
We reserve the right to request proof of age or identity at any time and to suspend or close accounts where eligibility cannot be verified.
Account Registration and Security
Each player may register and maintain only one (1) account. Duplicate accounts associated with the same mobile number, IP address, name, or bank/e-wallet details are prohibited and may result in forfeiture of funds and bonuses.
The name used during registration must match your valid government-issued identification. This is required for identity verification and withdrawal processing.
You are responsible for maintaining the confidentiality of your username and password. Any activity conducted through your account is your responsibility. Notify us immediately if you suspect unauthorized access to your account.
Changing your registered bank card or payment method prior to your first withdrawal may result in the cancellation of bonuses and promotional benefits, in accordance with our promotional terms.
Licensing and Regulatory Compliance
PHTAYA operates under licenses from the Philippine Amusement and Gaming Corporation (PAGCOR), the Malta Gaming Authority (MGA), and Gaming Curacao. Our games and operations are conducted in accordance with the regulatory standards set by these authorities, covering game fairness, financial handling, and player protection.
Deposits and Withdrawals
We support deposits and withdrawals through GCash, Maya, GoTyme, GrabPay, Bank Transfer, and Cryptocurrency (USDT), subject to the minimum and maximum limits displayed on the Platform at the time of transaction.
All deposits must be made using a payment method registered in your own name. We do not accept third-party deposits or payments made on behalf of another player.
Withdrawal requests are subject to identity verification and completion of any applicable turnover or wagering requirements tied to bonuses used.
We reserve the right to delay, request additional verification for, or decline withdrawal requests where fraud, abnormal activity, or a breach of these Terms is suspected.
Bonuses and Promotions
All bonuses and promotions offered on the Platform are subject to their own specific terms and conditions, in addition to these Terms. Where a conflict exists, the specific promotion’s terms will govern.
Bonuses are limited to one claim per eligible player, unless otherwise stated. Duplicate participation using the same IP address, device, bank card, name, or phone number may result in forfeiture of the bonus and any associated winnings.
Turnover and wagering requirements attached to a bonus must be completed before any associated winnings become eligible for withdrawal.
We reserve the right to modify, suspend, or terminate any promotion at our discretion, and to provide final interpretation regarding any disputes arising from a promotion.
Bonuses are generally restricted to specific game categories (e.g., Slots & Fishing). Wagering bonus funds on excluded games may result in forfeiture of the bonus and related winnings.
Fair Play and Game Rules
All games offered on the Platform, whether developed internally or supplied by third-party providers (including but not limited to JILI, Pragmatic Play, Evolution, SA Gaming, and other listed providers), operate under fairness and randomness standards consistent with our licensing requirements.
Game outcomes are final once settled and recorded on the Platform. In the event of a verified technical or system error affecting game outcomes, we reserve the right to void the affected round(s) and adjust account balances accordingly.
Using unauthorized software, exploits, bots, or any method to gain an unfair advantage is strictly prohibited and may result in immediate account suspension and forfeiture of funds.
Prohibited Conduct
You agree not to:
- Create or operate multiple accounts
- Provide false, inaccurate, or misleading information during registration or verification
- Use the Platform for money laundering or any illegal financial activity
- Collude with other players to manipulate game outcomes
- Use automated tools, bots, or scripts to interact with the Platform
- Access the Platform from a jurisdiction where online gaming is prohibited
- Engage in any activity that disrupts or compromises the security or integrity of the Platform
Violation of this section may result in immediate suspension or termination of your account, and forfeiture of funds and winnings associated with the prohibited activity.
Responsible Gaming
We are committed to promoting responsible gaming. We encourage all players to set personal limits, play within their means, and treat gaming as entertainment rather than a source of income. Tools to help manage your play, including deposit limits and self-exclusion options, are available through your account settings or by contacting customer support.
If you believe your gaming activity has become a concern, we encourage you to reach out to our support team or seek assistance from a relevant support organization in your jurisdiction.
Account Suspension and Termination
We reserve the right to suspend, restrict, or terminate your account, with or without prior notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or abnormal activity, or provided false information.
You may request closure of your account at any time by contacting customer support. Any pending withdrawal requests, bonus terms, or verification requirements will be resolved prior to final account closure.
Upon termination, any funds derived from a confirmed violation of these Terms may be forfeited, subject to applicable law.
Intellectual Property
All content on the Platform, including but not limited to the PHTAYA name, logo, game graphics, text, and software, is owned by or licensed to Luzon Digital Entertainment Corp. and is protected under applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any Platform content without our prior written consent.
Limitation of Liability
The Platform is provided on an “as is” and “as available” basis. While we take reasonable measures to ensure the Platform operates smoothly, we do not guarantee uninterrupted or error-free access at all times.
To the fullest extent permitted by law, PHTAYA and Luzon Digital Entertainment Corp. shall not be liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, the Platform.
Nothing in these Terms limits any liability that cannot legally be excluded or limited under applicable Philippine, Maltese, or Curacao law.
Changes to These Terms
We may update or modify these Terms at any time to reflect changes in our services, legal requirements, or operational practices. Material changes will be communicated by posting the updated Terms on the Platform with a revised “Last Updated” date. Continued use of the Platform following any update constitutes acceptance of the revised Terms.
Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without prejudice to the additional regulatory requirements of the Malta Gaming Authority and Gaming Curacao where applicable to your account.
Any disputes arising from or relating to these Terms or your use of the Platform shall first be addressed through our customer support channels in good faith. Should a dispute remain unresolved, it may be referred to the appropriate regulatory body under whose license the relevant activity falls, or resolved through the applicable courts of the Republic of the Philippines, subject to any additional rights available under Malta Gaming Authority or Gaming Curacao regulations.
Contact Us
If you have questions or concerns regarding these Terms and Conditions, please contact us:
- Address: 20 H. Lozada, Balong-Bato, San Juan City, Metro Manila, Philippines 1500
- Data Protection Officer: dataprotection@phtayaonline.org
- Live Chat: Available 24/7 directly on the PHTAYA platform
- Phone:
- Email: contact@phtayaonline.org