PHTAYA (“we,” “us,” or “our”), operated by Luzon Digital Entertainment Corp., is an online gaming platform accessible through our website and mobile application (collectively, the “Platform”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Platform.
By registering for a PHTAYA account or otherwise using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use the Platform.
Information We Collect
We collect the following types of information to provide and improve our services:
Information You Provide to Us
- Full legal name
- Username and password
- Contact details (mobile number, email address)
- Date of birth (for age verification)
- Government-issued identification (for identity verification/KYC purposes)
- Bank account or e-wallet details (GCash, Maya, GoTyme, GrabPay) used for deposits and withdrawals
- Cryptocurrency wallet addresses, where applicable
- Any communications you send to our customer support team
Information Collected Automatically
- IP address
- Device information (device type, operating system, browser type)
- Login timestamps and session activity
- Gameplay history, including bets placed, wins, losses, and bonus usage
- Cookies and similar tracking technologies (see Section 6)
Information from Third Parties
- Verification information from payment processors and identity verification providers
- Information from game providers regarding gameplay activity conducted through their platforms
How We Use Your Information
We use the information we collect to:
- Create and manage your PHTAYA account
- Verify your identity and age in compliance with PAGCOR, MGA, and Gaming Curacao regulatory requirements
- Process deposits, withdrawals, and other financial transactions
- Provide customer support and respond to your inquiries
- Detect and prevent fraud, duplicate accounts, and abnormal or illegal account activity
- Administer promotions, bonuses, and the VIP loyalty program
- Send you service-related communications, including promotional offers (where you have consented to receive them)
- Comply with legal and regulatory obligations, including anti-money laundering (AML) requirements
- Improve and personalize your experience on the Platform
Legal Basis for Processing
We process your personal data on the following grounds:
- Consent — where you have given clear consent for us to process your data for a specific purpose (e.g., marketing communications)
- Contractual necessity — where processing is necessary to provide the services you have signed up for
- Legal obligation — where we are required to process data to comply with applicable gaming, financial, and anti-money laundering regulations
- Legitimate interest — where processing is necessary for fraud prevention, platform security, and service improvement
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Payment processors and financial institutions to facilitate deposits and withdrawals
- Identity verification providers to confirm your identity and age
- Game providers (such as JILI, Pragmatic Play, Evolution, and other listed providers) to the extent necessary to deliver gameplay
- Regulatory bodies, including PAGCOR, the Malta Gaming Authority (MGA), and Gaming Curacao, where required by law or license conditions
- Law enforcement or government authorities, where required to comply with a legal obligation, court order, or to protect the rights, property, or safety of PHTAYA, our players, or the public
All third parties with whom we share data are required to protect it in a manner consistent with this Privacy Policy and applicable law.
Data Retention
We retain your personal information for as long as your account remains active, and for a further period afterward as necessary to comply with our legal, regulatory, and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements.
When your personal information is no longer required for these purposes, we will take reasonable steps to securely delete, anonymize, or dispose of it in accordance with applicable law.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences
- Understand how players use the Platform so we can improve it
- Support security and fraud-prevention measures
You may adjust your browser settings to refuse cookies; however, doing so may affect your ability to use certain features of the Platform.
Data Security
We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All transactions on the Platform are processed through secure, verified channels in line with the regulatory standards of our licensing bodies.
While we take data security seriously, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Subject to applicable law, including the Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Withdraw consent to processing, where processing is based on consent
- Request deletion of your personal data, subject to our legal and regulatory retention obligations
- Object to or restrict certain processing of your data
- Data portability, where technically feasible
- File a complaint with the National Privacy Commission (NPC) if you believe your data has been processed unlawfully
To exercise any of these rights, please contact us using the details in Section 12.
Age Restriction
The Platform is intended solely for individuals who are at least 21 years old (or the applicable legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account, we will take appropriate steps to close the account and delete the associated data.
International Data Transfers
Given our licensing under the Malta Gaming Authority and Gaming Curacao, your personal data may be processed or stored outside the Philippines. Where this occurs, we take steps to ensure your data continues to receive an appropriate level of protection consistent with this Privacy Policy and applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify players of material changes by posting the updated policy on the Platform with a revised “Last Updated” date. Your continued use of the Platform after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us:
- Address: 20 H. Lozada, Balong-Bato, San Juan City, Metro Manila, Philippines 1500
- Data Protection Officer: dataprotection@phtayaonline.org
- Live Chat: Available 24/7 directly on the PHTAYA platform
- Phone:
- Email: contact@phtayaonline.org