At PHTAYA, gaming is meant to be entertainment — a source of excitement, not stress. While most players enjoy our platform without any issues, we recognize that gaming can become a problem for some. This page outlines the tools, resources, and support available to help you stay in control of your play.
Our Commitment
As a platform licensed under PAGCOR, the Malta Gaming Authority (MGA), and Gaming Curacao, we are held to regulatory standards that require us to actively support responsible gaming. This isn’t just a compliance requirement for us — we want every player on PHTAYA to have a genuinely positive experience, which means knowing when to play, and knowing when to step back.
Recognizing the Signs
Gaming may be becoming a problem if you notice yourself:
- Spending more time or money than you intended
- Chasing losses in an attempt to win back what you’ve spent
- Borrowing money or using funds meant for essential expenses to gamble
- Feeling anxious, irritable, or preoccupied when you’re not playing
- Hiding your gaming activity from family or friends
- Neglecting work, relationships, or responsibilities because of gaming
If any of this sounds familiar — to you or someone you know — it may be time to use one of the tools below, or reach out for support.
Tools to Help You Stay in Control
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your account. Once your limit is reached, you won’t be able to deposit further until the period resets.
Time-Outs
Take a short break from your account — from 24 hours up to a few weeks — without permanently closing it.
Self-Exclusion
If you need a longer break, you can request self-exclusion from your account for an extended period. In line with PAGCOR’s self-exclusion program, exclusion periods are available for six (6) months, one (1) year, or five (5) years. Note that the first six-month exclusion period, once activated, cannot be reversed.
Reality Checks
Enable periodic reminders during your session that show how long you’ve been playing, helping you stay aware of your time on the Platform.
To activate any of these tools, visit your account settings or contact our customer support team, available 24/7.
Age Verification
PHTAYA is strictly intended for players who meet the minimum legal gambling age. We do not permit minors to register or play on our Platform, and we take identity verification seriously to help ensure this.
Get Help — You’re Not Alone
If gaming has become a source of stress, financial difficulty, or harm to your relationships, help is available.
PAGCOR National Problem Gambling Helpline (NPGH)
A free, confidential, 24/7 helpline operated in partnership with the Seagulls Flock Organization Inc. (SFO), staffed by trained counselors who can provide support, guidance, and referrals — for players and their families alike.
(02) 8248-9568
If you or someone you know is struggling, reaching out is a sign of strength, not weakness.
A Shared Responsibility
Responsible gaming isn’t something we expect players to manage alone. It’s a shared commitment — we provide the licensing, the tools, and the support systems, and we ask that you play with awareness of your own limits. Gaming should always stay something you enjoy, on your terms.
Contact Us
If you have questions about our responsible gaming tools or need assistance setting up a limit, exclusion, or time-out, our support team is available 24/7:
- Address: 20 H. Lozada, Balong-Bato, San Juan City, Metro Manila, Philippines 1500
- Live Chat: Available 24/7 directly on the PHTAYA platform
- Phone:
- Email: contact@phtayaonline.org